If you have any quality and operational problems, please contact our customer service who will be very glad to help you solve this problem.
Options to solve the quality problem:
Repairing: We will repair your item/items if there is ever a problem with it. You should contact our Customer Service and one of our customer representatives will be glad to clarify for you. A repairing fee might apply depending upon the reason and condition of the damaged item. When the package finally returns to our office, we will examine the item, identify the problem, and send the package on its way for repair. Note that the time it takes to repair will differ from item to item. For more information please contact our customer service for clarification.
Partial or full refund: Several conditions must be met before we will refund an item. We also offer partial refunds if conditions for a full refund is not met. You should also contact our customer service to clarify it first.
We only allow a complete refund for items that have problems caused by us. This means that damaged items not caused by us cannot warrant a full refund.
Please email us at contact us before you return and we will provide you a return address and the return instructions.
